Shipping, Returns & Exchanges
A little emotional support, from our door to yours.
We’re here to make getting your Emotional Support Pals as easy and stress-free as possible. Whether you’re waiting for your new bestie, need to make a return, or your order had a rough day, we’ve got you covered.
01 · SHIPPING
Your emotional support is almost on its way.
We want getting your Emotional Support Pals to be as easy as possible.
- Free shipping on all orders $35 and over, automatically applied at checkout. No code needed.
- Orders under $35 will have a flat-rate shipping fee, calculated at checkout based on your location.
- Order tracking - once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package all the way to your door.
- U.S. shipping only - at this time, we only ship within the United States and do not offer international shipping.
Now all that’s left is to pick your emotional support.
02 · RETURNS
Sometimes it’s just not the right fit. That’s okay.
We get it. If you need to send something back, our 30-Day Promise has you covered.
- 30-day return window - returns are accepted within 30 days of delivery. Items must be unused and in their original condition.
- Refunds - once we receive and inspect your return, your refund will be issued to the original payment method within 5–7 business days.
No hard feelings. We’ll be here when you’re ready for a little more emotional support.
03 · EXCHANGES
Need a different emotional support pal? We’ve got you.
We don’t process direct exchanges. Instead, you can return your original item and place a new order for the one you want.
This gets your new Emotional Support Pal to you faster and helps us keep our inventory accurate.
Here’s how it works:
1. Initiate a return - Submit a return request within 30 days of delivery. Items must be unused and in their original condition.
2. Place a new order - Order the correct item right away - no need to wait for your return to be processed.
3. Receive your refund - Once your returned item is received and reviewed, your refund will be issued to the original payment method within 5–7 business days.
Easy. No waiting around for your new emotional support.
04 · DAMAGED & DEFECTIVE ITEMS
We’ll Make It Right.
Sometimes packages have a rough day. If your Emotional Support Pal arrives damaged or defective, don’t worry - we’ll take care of it.
We’ll send you a free replacement with photo proof and your order number. No return required.
Just send us:
A photo of the damageSend clear photos showing the damaged or defective item.
Your proof of purchaseInclude your order confirmation email or order number so we can quickly find your order.
Once we’ve reviewed the photos and order information, we’ll take it from there.
STILL NEED SOME SUPPORT?
Questions about shipping, returns, or exchanges? Our team is here to help.
Contact us: cs@shopemotionalsupport.com
We’re always happy to help, because everyone deserves a little emotional support.