Returns & Shipping
We want you to love your pals. Here's everything you need to know.
Shipping
Standard
5-7 business days
Free over $50
Expedited
2-3 business days
Calculated at checkout
- Orders are processed within 1-2 business days.
- Tracking information is emailed once your order ships.
- Currently shipping within the United States only.
- International shipping coming soon — join the Support Squad for updates.
Returns
- Returns accepted within 30 days of delivery.
- Items must be unused and in original packaging.
- Refunds are processed to the original payment method within 5-7 business days of receiving the return.
- Return shipping costs are the responsibility of the customer.
- Sale items and gift cards are final sale.
Exchanges
Want a different pal? We're happy to help with exchanges. Contact our support team and we'll walk you through the process. Exchanges are subject to availability.