Frequently Asked Questions

Got questions? We've got answers.

Orders & Shipping

How long does shipping take?+

Do you offer free shipping?+

Do you ship internationally?+

How can I track my order?+

What is your return policy?+

How do I start a return?+

Can I exchange an item?+

What are Emotional Support Pals made of?+

Are your products safe for children?+

How do I care for my pal?+

Will there be new pals released?+

How do I create an account?+

What is the Support Squad?+

How do I join the Support Squad?+

Our team is here to help. Reach out and we'll get back to you as soon as possible.